It takes time to file a complaint and grievance form. It’s not going to happen in seconds. The officer has to retrieve the form, fill out his or her necessary segments, return the form to its rightful place, and said form must be stored. Now, a regular inmate produces 13.8 complaint and grievance forms every month. In an institution that only has 200 inmates, that’s over 2,700 pages to go through. It doesn’t matter how well staffed the institution is, that corrective facility has hours of work on its hands. And how much is a man hour worth at a corrective facility?
A little math reveals just how much time is involved in filing regular complaints and grievances forms. If one form takes five minutes, and there are approximately 13.8 per inmate in a 200 inmate facility, then that’s 2,760 complaint and grievances forms a month. If each of those forms only requires five minutes of processing, that’s 230 hours a month, or 2,760 hours a year. Basically, one form in a 200 person facility ends up generating an hour’s work by the end of the year–when the numbers are finally crunched. At only $20 an hour, 2,760 hours becomes $55,200, or enough to buy a cheap little house in a down market.
Securus Technologies is combatting this exceptional yearly loss to thousands of US penitentiaries with ConnectUs, a digital application platform which totally removes the need for any physical complaint/grievance form. Prisoners can now file their forms with the touch of a button and it will be instantly stored for future reference in a clean, secure system. Securus Technologies serves 1.2 million inmates across the US, and over 2000 correctional facilities–as well as 1500 support facilities that aren’t full-time penitentiaries. The potential for savings with full implementation of ConnectUs is 2000+ multiplied by P,000+, or $100,000,000+. Securus is offering game-changing consolidation software through ConnectUs.